Frequently asked questions
When will my order arrive?
Portraits are prepared within 1–2 working days. Printing and UK delivery usually take 3–5 working days after that.
What is the last order date for Christmas?
For delivery before 24 December, please order by 11 December.
Who can be in the portrait?
Pets, families, couples and children — or a mix. Up to 4 faces per portrait for the best result.
Can I see the portrait before it is printed?
To make Christmas delivery, we don't send previews by default. Every portrait is checked by hand before printing. If something doesn't look right, contact us within 14 days of delivery and we'll make it right.
Can I return a personalised item?
Because each item is made to order from your photo, personalised items can't be returned for a change of mind. If your item arrives damaged, faulty or misprinted, contact us within 14 days with a photo and we will replace it or refund you.
Where are items printed?
In the UK, by our print-on-demand partner.
How do you use my photo?
Only to create your portrait. We don't share or sell your photos. See our Privacy Policy for details.