Terms of service

Last updated: 15 November 2026

These terms apply to purchases from Wickfell (London, United Kingdom, wickfellofficialll@gmail.com). By placing an order you agree to them.

1. Your order

Your order is an offer to buy. A contract is formed when we email you confirming dispatch. We may decline an order, for example if a photo is unsuitable, in which case we will refund you in full.

2. Your photos

You confirm that you own the photos you upload or have permission to use them, and that they do not contain unlawful or offensive content. You keep all rights to your photos. You give us permission to use them only to create and deliver your order.

3. Portraits and AI tools

Portraits are artistic illustrations created with the help of AI image tools and checked by a person. They are an artistic interpretation, not an exact copy of the photo. Small differences in features, colours and details are part of the style and are not a fault. Colours on screen may differ slightly from print.

4. Prices and payment

Prices are in pounds sterling (GBP). Delivery costs are shown at checkout. Payment is taken when you place your order.

5. Cancellations and refunds

See our Refund Policy. Your statutory rights are not affected.

6. Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude liability where it would be unlawful to do so.

7. Law

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.